How do I return a parcel? 📦
It's simple!
You have 14 days from the moment you receive the package to make a return . Pack the products in intact packaging and secure the package well - you can safely use the box in which your purchases arrived ♻️ Include a return form with the shipment, which will help us identify your order and significantly speed up the entire process.
You can send the package back to us in two ways: by courier of any courier company or by Poczta Polska. Send it to the address of our warehouse: Your KAYA, ul. Wspólna 1, 42-125 Libidza, tel.: 796 124 931. The cost of return shipping is on your side 🤍
Now it's our turn! We will cancel your order in the system as soon as we register the return in the warehouse. The refund for your purchases will appear in your account within a maximum of 10 business days (usually it takes less, but it depends on your bank) 💸
Do you like to travel? We do too! 💛 Packages are not necessarily…
Conscious decisions are the basis 🤝🏼
Choosing a Paczkomat® device as a delivery option for your order is a step towards minimizing the need for the parcel to return to the warehouse and reducing the negative impact of greenhouse gases on the environment. How is this possible? 👀
In 2024, a parcel delivered to Paczkomat® generated on average 3 times less greenhouse gases than a parcel delivered to your home!
How many times has it happened to you that the courier rang your doorbell JUST when you were shopping, taking a shower or walking your dog? 😅 With Paczkomat® you can pick up your parcel at any time of the day (or night)!
With the InPost app, you can track the progress of your parcel's journey. When the parcel lands in your chosen Paczkomat® device, you will receive a notification on your phone 📲
We know what it's like when time slips through your fingers 🫣 Fortunately, the InPost app allows you to extend the pickup time or redirect the package to another location. Without asking for a reason and without judging!
Scan the QR code below and download the InPost application
FAQ
To what address should I send returned products?
To what address should I send returned products?
On the package, put the address of our warehouse: Your KAYA, ul. Wspólna 1, 42-125 Libidza, tel.: 796 124 931. You can send it back to us in two ways - by courier or by Polish Post 💌
You have 14 business days from the moment you receive the package to return unused products in intact packaging. Remember to include the completed form with the package, which will speed up the return process ❤️
What happens if I don't collect my parcel?
What happens if I don't collect my parcel?
We understand that everyday life sometimes plays tricks! If you fail to collect your parcel on time, it will be sent back to our warehouse. This may involve deducting the cost of the uncollected parcel from the amount of the returned order - this cost is equal to the standard delivery amount on yourkaya.pl.
How long does a parcel wait in the Paczkomat® device for collection?
How long does a parcel wait in the Paczkomat® device for collection?
If you choose Paczkomat® as your delivery method, your parcel will reach your chosen device in about 2 days. From the moment the InPost courier closes the box, you have 48 hours to collect the parcel - after this time, the parcel will return to our warehouse. Remember that if necessary, you can extend the collection time in the Inpost application or share the collection code with a loved one who will be able to collect the parcel for you 🤝🏼
What if I chose courier delivery and I am not at home?
What if I chose courier delivery and I am not at home?
If the courier does not find anyone at the specified address - he will try to deliver the parcel again, on the next business day. If the second attempt fails, the parcel will be returned to our warehouse. Remember that by using the delivery options offered by InPost, you can easily track all stages of your parcel's journey in the app 👀📱 And if necessary, you can redirect to a nearby Paczkomat® in a few seconds and completely free of charge!
How to avoid missing a package?
How to avoid missing a package?
Download the InPost app to your phone and allow it to send notifications - this will ensure that you receive information about any change in the status of your parcel's journey 💛 You can also easily redirect the courier parcel to Paczkomat®, extend the collection time or share the collection code with a loved one who can collect the parcel on your behalf!
§8 Regulations of the yourkaya.pl online store
Right of withdrawal from the contract (including Sales Agreements and Digital Content Supply Agreements)
1. The consumer has the right to withdraw from the contract without giving any reason under Article 27 of the Consumer Rights Act.
2. The deadline for withdrawal from the contract is 14 days and begins:
1) for a contract under which the Seller issues a Product and is obliged to transfer its ownership (e.g. Sales Contract) – from the moment the Consumer or a third party indicated by him other than the carrier takes possession of the Product, and in the case of a contract which:
a. covers multiple Products that are delivered separately, in batches or in parts – from the taking possession of the last Product, batch or part,
b. consists in the regular delivery of Products for a specified period of time – from the moment of taking possession of the first Product,
2) for other agreements (including the Agreement for the supply of Digital Content that is not supplied on a tangible medium) – from the date of conclusion of the agreement. To meet the deadline, it is sufficient to send the declaration before its expiry.
3. The right of withdrawal may be exercised by sending an e-mail containing an unequivocal declaration of withdrawal from the contract to the following address: kontakt@yourkaya.com or in writing to the following address: Your KAYA, ul. Wspólna 1, 42-125 Libidza, tel.:+48 22 307 43 20. The Customer may use the sample withdrawal form provided by the Seller and constituting Annex No. 1 to these Regulations, however, this is not obligatory.
4. If the Consumer has used the option of submitting a declaration of withdrawal electronically, the Seller shall immediately send the Consumer a confirmation of receipt of his declaration of withdrawal from the contract by sending a message to the e-mail address provided by the Consumer.
5. In the event of withdrawal from the contract, the contract is deemed not to have been concluded.
6. The Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than within 14 days from the date on which he withdrew from the contract. To meet the deadline, it is sufficient to return the Product before its expiry. The cost of returning the Product is borne by the Consumer. This section applies to physical Products.
7. The Consumer shall return the Products that are the subject of the Sales Agreement from which he/she withdrew to the following address: Your KAYA, ul. Wspólna 1, 42-125 Libidza, tel.:+48 22 307 43 20.
8. In the event of withdrawal from the Agreement for the supply of Digital Content, the Consumer is obliged to cease using this Digital Content and making it available to third parties.
9. In the event of withdrawal from the Agreement for the supply of Digital Content, the Seller may prevent the Consumer from further use of the Digital Content, in particular by preventing the Consumer from accessing the Digital Content. This provision does not affect other rights of the Consumer referred to in these Regulations and the Consumer Rights Act.
10. In the event of withdrawal from the contract for the supply of Digital Content, the Seller may not use any content other than personal data provided or generated by the Consumer during the use of the Digital Content provided by the Seller from the date of receipt of the Consumer's declaration of withdrawal from the contract, with the exceptions indicated in the Consumer Rights Act.
11. The Consumer is liable for any reduction in the value of the Product resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
12. The Seller shall promptly, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, return to the Consumer all Payments made by him, including the costs of delivering the Product to the Consumer. However, this does not apply to additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivering the Product made possible by the Seller. The Seller may withhold the refund of the payment received from the Consumer until the Product is received back or the Consumer provides proof of its return, depending on which event occurs first.
13. The Seller shall refund the Payment using the same method of Payment that the Consumer used for the given Order, unless the Consumer has expressly agreed to another method of payment that does not involve any costs for him. If it is necessary to return funds paid by the Customer via an online payment system, the Seller shall settle via this system.
14. In accordance with Article 38 of the Consumer Rights Act, the consumer has no right to withdraw from the contract:
a. for the provision of services for which the Consumer is obliged to pay the price, if the Seller/Service Provider has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the Seller/Service Provider has performed the service, he/she will lose the right to withdraw from the contract, and has acknowledged this;
b. where the subject of the provision is a non-prefabricated product, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
c. where the subject of the service is goods that spoil quickly or have a short shelf life;
d. where the subject of the service is goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
e. where the subject of the provision are goods which after delivery, due to their nature, are inseparably connected with other goods;
f. where the subject of the performance are audio or visual recordings or computer programs supplied in a sealed package, if the package was opened after delivery;
g. for the delivery of Digital Content not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the entrepreneur commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the provision, the Consumer will lose the right to withdraw from the contract, and has acknowledged this, and the entrepreneur has provided the Consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act;
h. for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract; i. concluded through a public auction.
